Return Policy
Return Policy
Our policy is valid for a period of Three calendar days from the date you receive the item. We offer refunds and exchanges. Please note that if the period of Three days has lapsed, we can’t, unfortunately, offer you an exchange nor a refund.
Please note your original shipping fee is not refundable and will be deducted from the refundable amount.
*If your package is sent back to The DIY Mama Company for any reason, you will be subject to paying for the re-shipment of your order.*
Method of refund: To the same form of payment used.
*If you choose to pay with your credit / debit card then the processing fee (2.25% of the total amount payed) won’t be refundable as well.*
Exchange and Refund requirements
The following criteria must be met to qualify for an exchange and a refund:
Product is defective
Product must be unopened
Product must be in original packaging
Product must be unused
Product must not be damaged
In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue an exchange.
Sale items
Only regular priced items may be exchanged, unfortunately sale items cannot be exchanged.
Shipping items
You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject an exchange.
Please return your order back to us in the original packaging it came in (or smaller), no oversized or large boxes will be accepted as this increases shipping rates. The DIY Mama Company will not be responsible for increased fees due to large packaging and reserves the right to deduct additional shipping fees from the refunded amount when applicable. Should the returned item not meet the above return guidelines, The DIY Mama Company has the right to deny a return and have the item re-shipped to customers.
Contacting us
If you have any questions, concerns, or complaints regarding this refund policy, we encourage you to contact us using the details below:
info@diy-mama.com
Our policy is valid for a period of Three calendar days from the date you receive the item. We offer refunds and exchanges. Please note that if the period of Three days has lapsed, we can’t, unfortunately, offer you an exchange nor a refund.
Please note your original shipping fee is not refundable and will be deducted from the refundable amount.
*If your package is sent back to The DIY Mama Company for any reason, you will be subject to paying for the re-shipment of your order.*
Method of refund: To the same form of payment used.
*If you choose to pay with your credit / debit card then the processing fee (2.25% of the total amount payed) won’t be refundable as well.*
Exchange and Refund requirements
The following criteria must be met to qualify for an exchange and a refund:
Product is defective
Product must be unopened
Product must be in original packaging
Product must be unused
Product must not be damaged
In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue an exchange.
Sale items
Only regular priced items may be exchanged, unfortunately sale items cannot be exchanged.
Shipping items
You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject an exchange.
Please return your order back to us in the original packaging it came in (or smaller), no oversized or large boxes will be accepted as this increases shipping rates. The DIY Mama Company will not be responsible for increased fees due to large packaging and reserves the right to deduct additional shipping fees from the refunded amount when applicable. Should the returned item not meet the above return guidelines, The DIY Mama Company has the right to deny a return and have the item re-shipped to customers.
Contacting us
If you have any questions, concerns, or complaints regarding this refund policy, we encourage you to contact us using the details below:
info@diy-mama.com